Beautiful swim & beachwear for children available all year round

 

Answer:

We are happy to offer a full refund or exchange providing the product is returned to us within 7 days of receipt. All items must be returned in an unworn, as new condition with their original tags still attached.

Please follow the returns procedure below;

1. E-mail returns@octopusrock.com to request a ‘Returns Authorisation Number’ (RAN) as soon as possible after delivery. Please detail the reason for the return in your e-mail and advise whether you would like an alternative size or a refund. Please also state whether you are returning the item via a courier OTHER than Royal Mail.
2. Please return your items to Octopus Rock Limited, PO Box 2543, Buckhurst Hill, IG8 1JP, UK with the RAN number written clearly on the outside of the package. We always recommend items are returned via a recorded delivery service as Octopus Rock cannot accept responsibility for lost or damaged items.
3. A refund or exchange will be issued upon the satisfactory receipt of the item.
4. Customers statutory rights are not affected by our returns policy.

If a refund is required, we will credit the original purchaser’s card for the amount paid within 28 days of the date the returned item is received. Please note postage costs will apply for exchanges and returns. Sale items are non-refundable and non-returnable.